Airtel — recharge and customer care behaviour

Address:

Pune, Maharashtra, 500019

I requested for talktime balance recharge but i was mislead by sending me a message for unlimited talk time which i recharged but the balance did not top up. When i put my request in customer care they were very rude to not help me and instead told me to do a different recharge.
This misleading and rude behaviour will lead the company to loose old customers and loose a good reputation.