Airtel — recharge - bank account debited talktime not credited

On 25th august 2017 i had recharged my pre paid mobile connection for rs.150/- through airtel app. Txn id[protected]. My bank account debited but talk time not credited.

I spoke to their customer care and requested them to refund the amount or credit the talk time. Complaint ref no conrc [protected] dated 28.8.2017.

Till date no resolution.