[Resolved]  Airtel — recharge benefit not received

I have done recharge of Rs 998/- from Airtel app as i had a previous coupon in the app of Rs 50/- hence after applied i had paid amount of Rs 948/- which was deducted from my wallet, even i got conformation SMS of the same (TransID #[protected] and[protected] but till now neither the validity is extended nor the outgoing is activated . After calling to Customer Care they only give me assurance but did not solve the problem, i received a mail stating that my problem would be solved by 28-Jan-19 by 10: 55 am but till now it not solved yet its 29-jan-19 .Complain # as per email i received is CRDNU[protected], its 5 days i cannot make any call, kindly look in the matter