[Resolved] Airtel — Recharge benefits are not provided as displayed in the my airtel app

Boopathy B

Website:

www.airtel.in

My number is : 9944xxx355, and i'm using my airtel app.

Today in my app i have seen a special offer in the "best offer for you" section (Refer attached snap with amount as 255) for my number like '260 full talk time and 1 gb data for recharge of rupees 255' and so i made that recharge. But after recharge the benefits are not as promised instead i just got 1 gb of data with validity of 25 days.

Please verify and address it.

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Dec 29, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 24 November 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Nov 25, 2016

Updated by Boopathy B Hi,

I have raised the same issue with Airtel, and this is the service number - CBNRV[protected]. They have simply closed the ticket without any response and I haven't got my benefits in my account balance itself.

I, doubt whether Airtel customer care is really to solve customer problem or just to simply create and close customer Service request without providing any resolution, they have not even shared any update to me. I personally visited to Airtel page and login to my account to get to know about the SR status and found that was closed. ( Refer attachment).

I request Airtel officers that I have made recharge to make use of money to make my phone calls, I can't simply wait for an years to get it credited and then make use of it. Try to understand the impact of the issue and adress it.

Verified Support

Nov 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 24 November 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd