[Resolved]  Airtel — Recharge confirmation not sent by company

Address:	400604
Website:	Airtel.in and Paytm App

On 16 october 2016 i did recharge from www. Airtel.in for prepaid topup recharge at 3:28 pm of rs. 205, and as per airtel senior supervisor mithilesh shende, whithin 2 hours consumer get the topup money but did't receive and not message from airtel saying that your transaction is successful or not. So i thought it is unsuccessful because i did't receive top up amount in my mobile. Because of this i did again recharge of rs. 205 at 6:30 pm but same happened i didn't receive any sms from service provider and i did't receive money in my account within 2 hours. So same procedure followed by me for next third time recharge of rs. 205 at 8:56 pm, but this time successful. Now i receive money rs. 615 in my account but this amount of recharge is for special recharge package which is not mentioned on their front webpage. So i thought it is under full talk time package. I have to use this money within 14 days otherwise it is waste. And same happened and i tried to call costumer care of airtel and told me that they can't refund the money of rs 400 the reason is i have to take care before recharge. But mine question is anybody illiterate person don't understand their policy so it is totally cheating from airtel.
Airtel senior supervisor mr. Mithilesh shnde suggest me go to consumer forum and complaint about airtel and let's see what happened.