Airtel — Recharge done but amount deducted but recharge un successful

I have recharged my Airtel mobile number [protected].with Rs 598 pack on 5.3.2021 from Airtel.in website. An amount of Rs 598 deducted from my bank account ( SMS message for the transaction received from the bank is attached) but re charge was unsuccessful and my services were stopped by Airtel.I have contacted customer care through mail [protected]@in.airtel.com and they have verified records and found that the recharge of Rs.598/- done on[protected] was unsuccessful and ensured that the amount would automatically be reversed to my bank/credit card account within 10 working days, they also mentioned in the mail that in case the amount is not reversed to my bank/credit card account beyond 10 working days, they asked to forward the following details for refund of payment.

a. Web site where recharge was done

b. Transaction id

c. Mode of Transaction payment (Net banking, Debit card or Credit card)

d. Bank statement in PDF Format (10 working days statement from the date of recharge)

e. Alternate contact number, in case we need to get in touch with you.

I have forwarded all the above sought details to Airtel mail on 9.03.2021 but I did not receive the response from the Airtel.

I have once again reminded Airtel through mail on 16.03.2021 but is regret to inform that, even after 10 days elapsed from my request, as promised by Airtel i didn't receive the amount Rs 598/- till today.

I request consumer Forum intervention to resolve the issue please.
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