Airtel — Recharge failed and Amount deducted but not refunded

Address:

India

I had Done a recharge on[protected] of Rs.460 and the Recharge Failed but the Amount Deducted in Airtel Thanks app, Then a Message came that Amount will be Refunded but Not yet Came into Bank Account. I have called All the Customer Call Numbers 400 and 121. But they Didnot do anything to solve the problem, But they keep telling it will be Refunded in a week, from The Last month the same reply is coming from them.

OrderId:[protected]

I have Raised a Complaint on 5th march, And They said It will get refunded on 9th March.
Query No:C4GSP3BLR[protected]