[Resolved]  Airtel — Recharge for unlimited plan, package 349 per month but still being charged

Website:

airtel.in

Incident date: 14/3/2017
Customer ref no.: cbnrv[protected]
Status: my issue has not been resolved.

Description:

Last month, i had recharged with rs299 per 28days unlimited package. It worked fine.
Yesterday, i recharged my airtel prepaid with 349rs per 28 days unlimited calls package. But i'm being charged for all my voice calls. I recharged online and there was nothing mentioned about roaming. To me unlimited means "unlimited" and there are no ifs and buts.

When i checked with customer care, they say that i'm in roaming, so, it is not free. The website doesn't mention about roaming.

Yesterday, as soon as i made my first call and got charged, i complained and wrote to airtel customer service, but no action has been taken.

This is absolute cheating.

Resolution:
Ok fine, if airtel is not going to give me the same plan, but return my money to my main account and i'll talk for that amount. I live in blr, i dont want to throw 349 rs into the gutter.