Airtel — recharge issue for rs79

Address:

supoul bihar, 852125

Hello sir my airtel no is [protected] in bihar state i have facing a recharge issue from recharge amount of rs 79 /- i am recharge my number from net banking. Recharge successful from my net bankingand amount is debited in my account. But recharge not successful from airtel. I am calling to customer care to concern this matter but executive is tell me recharge not successful because i have screen short for the recharge and i am sent you screen shot to help me. Thanks