Airtel — Recharge not activating

Was doing a unlimited 84 day 1.5 gb/day airtel prepaid recharge of rs 598 [rs 558+rs 40 discount] on my number [protected] through airtel thanks app by online banking. I was send txn id #[protected] which is not showing on my app and neither my phone is recharged. Out go
Due to lockdown i am unable to talk to airtel supervisors though customer call complaint.
My alternate phone no. Is [protected].
Now this is the only gateway from where i am seeking help asap