[Resolved] Airtel — Recharge not done by company

Aayu 9651

from Etawah, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226016
Website:	Www.airtels.in

I have recharge my mobile phone no. [protected] with ₹346 by airtel payment bank on 1 May 2017 and i have not received any msg regarding the confirmation of recharge and the services are also not active. Please help me get the services as soon as possible so that I can use Internet services easily. I will be highly obliged for your help.
Thanking you.

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Jun 3, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Airtel Customer Care's response Dear Aayu,

This is with reference to your post, dated 1 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

May 02, 2017

Updated by Aayu 9651 I have done a recharge of ₹1000 on 25 of April 2017, from airtel payment bank to my no. [protected] but the recharge have not been done and money has been deducted from my airtel payment bank account and not credited back in my wallet. Please help me get back my money in my airtel payment bank account or make the recharge successful as soon as possible.

Verified Support

May 02, 2017

Airtel Customer Care's response Dear Aayu,

This is with reference to your post, dated 2 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd