[Resolved] Airtel — recharge refund is pending since 21/04/19

[Resolved] Airtel — recharge refund is pending since 21/04/19

S Saajan Roy from Delhi, Delhi

I recharge my Airtel Number [protected] with Rs. 349 on 21/04/19 and the recharge failed. I tried to recharge with Rs. 349 again on 22/04/19 but the recharge failed again. I got 2 message 1 message on 21/04/19 and the 2nd on 22/04/19 both message mentioning that i will get the refund within 7 days. But till today I didn't get any refund. Checking the bank account everyday for the refund. Contacted the customer care and Facebook message of Airtel. They said they are looking into the matter. Please help. I am willing to know if this problem is from Airtel side or from my Bank side. Screen shot attached from airtel website by logging into my account recharge transaction section. Thank you for your help. +2 photos Was this information helpful? No (1) Yes (0)
Apr 30, 2019 Complaint marked as Resolved At around 12 pm I received the 1st recharge refund of Rs. 349. And the 2nd recharge refund I received at about 3 pm. I requested airtel on Facebook message to look into the matter. I also complained about this on consumercomplainto.in today probably at around 10 am. Airtel facebook message told me that the refund process takes around 7 - 10 days from the bank side. Got those two refunds and now I am happy. Thank you again for helping. Airtel customer support has been notified about the posted complaint.
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