[Resolved] Airtel — Recharge top up done to wrong number

heman24

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411057

Hi, Due Humar error i have recharged wrong number with the below details
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Airtel asking me to check with my bank, below is AIRTEL reply

Dear Hemant Tirpude,
This is in reference to your email regarding wrong number recharge done for [protected] instead of your airtel mobile number [protected].
At the outset, we regret the inconvenience you have experienced.
We would like to inform you that, as the recharge was done from other website, hence we are unable to process your request. Further we request you to contact the respective third party website for further support.
For further queries please do email.

Best Regards,
Ajith Kootelu
Service Specialist
airtel

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Bank is asking to check with service provide
Mr. Mr. HEMANT DADARAO TIRPUDE

Your Complaint With Ticket No. OB[protected] has been attended to and closed after resolution as under.

It has been observed that transaction initiated with reference number IH92262026 has been processed successfully to the merchant. For more details we request you to kindly contact the merchant only.

We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.

We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.

Thanks and Regards,

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Ideally Airtel should be able to handle such cases or have some mechanism that this issue cannnot happen

I accept my mistake but we should have some correction mechasim

Thank
Hemant Tirpude

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May 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 5 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Sep 22, 2016

Updated by heman24 Hi,

Resolution was not given at all, how some another will return my money back, airtel system should have some maker -checker function so customer do not by mistake also recharge another Number .

Airtel should be able to refund my money back or they should not do business itself.

Sep 22, 2016

Updated by heman24 Requesting airtel team to provide me the credit back in my correct mobile number and deduct the wrong number