[Resolved]  Airtel — Recharge was not done but amount has been deducted from bank

Dear Airtel,

Again I am dissapointed with you.

I wanted to recharge my airtel no. [protected] with the amount of Rs. 399 on 02/07/2017 through Pnb banking but such transaction was cancelled and I could not get the benefit of recharge & my amount was deducted from the bank A/c which has not been reversed yet.

I have already sent you the mail regarding the same having reference no . given below -
The airtel customer care refrence no. is CONRC[protected]

But the response I got from you to wait till 10 working days. I mean to resolve this issue you need 10 days ??? Really?? How you guyz handling such a big brand if you need 10 days for such a small issue. I don't know about your working but I am not that free to wait till so long.
I am a professional working man, carrying a field job. I can't carry my laptop everywhere. So I need to use my phone to handle my work. Because of you my work is stopped .

I ask you, can you wait till 1 week without using your phone???

Now I am in nowhere, whether I should do another recharge or wait for 10 working days.

Right now you making me feel that I made a big mistake to buy airtel connection. & if this is so then I would never recomemend anyone to buy Airtel.

I itself gonna port this to another reliable telecommunication co. after your response .

Kindly look into this and resolve my issue as soon as possible.

Still I expect & believe as old customer that you will understand & help me in this concern by this week only.

Regards
Kapil Madaan
[protected]