[Resolved] Airtel — Recharged for 3g but provided with 2g | |||||
I have recharged for 3g data with rs 194-650 mb/21 days on 7th june, but later checked that there was no airtel network at all. Later i realized that i got a message saying that 2g recharge was done instead of 3g and so i had to change the settings of network to auto connect as it was wdcma only. The 2g network is horribly slow, and why would i get 2g isnpite of recharging for 3g, very disappointed. Please see this and provide me with 3g data or return my money. I have attached the pocs of the message and that it showed 194 rs 3g data for 21 days after dialing *121# Was this information helpful? | |||||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 09, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 9 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 9 June 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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