Airtel — Recharged for RS 252/- have receipt but NO balance | |||
I did recharged on 16th of December 2014 for Rs 252/- and activated my 1GB 3G data now your customer support says no pack has been activated. Below is the e-receipt I received on my email: Online recharge transaction has been processed successfully for your airtel prepaid mobile [protected]. Transaction ID - [protected] Amount (Rs.) - 252.0 Sent an email to Customer Support and Nodal officer Mumbai but they never replied. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
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December after not receiving any response from your end. I spoke with
Customer Care they transferred my call to some Chief Engineer however
call got disconnected.Then within few minutes I received a
call from[protected] and the person on other end addressed saying he
is calling from Airtel. He accepted that my Netbanking transaction was
sucessful but due to some error on your end my rechage failed.Now he asked me to provide my Debit card number its validity and also CVV to manually refund my amount.My
question is why does he needs my debit card CVV as to transfer amount
to an account CVV is never needed. I never gave him my CVV number. Asked
him to send an official email if it is needed. He simply hung-up before
I could ask further questions.Please reply to my chain of
emails as this is a pathetic experience and I am loosing my cool. Its
not a warning I will for sure approach to Consumer Forum with all these
details and you guys will have to face legal action as well as
compensation claim made by my attornie.