Airtel — Reduced DTH Validity and Balance

Address: Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Delhi , India

I'm subscriber of dth tv Airtel since June 22 and I have been using it but everytime their backend team is reducing my balance and validity moreover when I'm removing any channel they donot extend or increase balance but when I add any channel they immediately reduced my balance and validity pls refer to the attached screenshot below and I have sent multiple email to Airtel dth but even after their reply regarding waiver for 6.months of incorrect calculation of my leftover balance in every month on last day they have still not provided me waiver and didnt extended validity or increased my balance. Please escalate it to their higher authorities as their customer service and backend team both have taken too much of time in resolving it