Airtel — Reduction in data speed and contradicting statements

Navratan Katariya

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Ref: My postpaid no [protected] Airtel Mumbai circle. Since 26/5/15, I have a very slow data speed on 2G. On 26/5/15 SMS was received and since then, Nodal and Appellate Mumbai both are writing contradicting statements (within the sae email) stating that my quota has been used and so the reduced speed. In the same email they are confirming I have used 304MB of my quota of 720MB. Please help. I have 40 emails, 2 Airtel Express visits 4-5 calls done, and am helpless.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Katariya,

This is with reference to your post dated 18 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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