Airtel — Refund for Airtel Broadband

Airtel Xstream Fiber number [protected]
The website of Airtel States that Broadband connection will be activated in 48 hours. When I contacted the agent on 10th Oct, the same thing was confirmed. I made the payment for 6 months subscription on 10th and then waited till 14th October when i got only excuses from the Airtel Team that their team member were not well, they have having shortage of router, etc. On 14th afternoon, I raised a complaint with Airtel on [protected]@in.airtel.com and till date i.e. 24th Oct, the only update that the request is in progress and they are working on this. This kind of service level is not acceptable when timeline is attached for refund. It hardly takes 5 minutes to know the status of the completion of their work.
I want my money to be refunded immediately.