Airtel — Refund is not issued yet

My CAF Number- [protected]

On November 12, 2020 I have paid amount of Rs.1768

I asked several times whether my locality has connection or not.They said yes several times. After paying no one has picked the call.I tried Customer Support they said wait some days, I told to Refund the amount.

Today 4 December 2020, Today I called customer support, they said refund issued on 23 November, I said then why I am calling you.She is saying I have got refund.But I didn't get any refund on that date.I have attached the screenshots here.I Don't know to whom they refund the money.So please kindly check and refund my money back.