[Resolved] Airtel — refund not given as confirmed by airtel | |||
On 22, 23rd june and i had recharged my account 4 times with rs.349 using my airtel app. All 4 times recharged was declined and the money was debited from my account. Again on 1st july i recharged for rs.90 airtel wallet, again the same thing happen. Now i am following up with the company for my refund which ideally should have taken 7 to 10 working days as it was confirmed to me on sms. It is almost a month now i haven't got my money in the bank nor in airtel wallet. On mail they had committed to solve my issue by 19th july, now after following up for the whole day i am getting no reply from them. In total rs1, 486 needs to be refunded to me by airtel and they haven't done this yet. Was this information helpful? | |||
Jul 21, 2017 Complaint marked as Resolved Complained to nodal office
[email protected]
Resolved within the stipulated time. Airtel customer support has been notified about the posted complaint. Verified Support Jul 21, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 20 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 22, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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