[Resolved]  Airtel — Refund not made

Address:	Chennai, Tamil Nadu, 600069
Website:	www.airtel.in

I'm Edwin from chennai. I had booked a broadband connection from airtel in the name of Mr. Franklin manohar, registered mobile number [protected], account number [protected] on 4th october 2016. Initially I was told that Connection was available in my area and speed was available, but I've received a call few days back saying connection isn't possible now, even though I've paid 1000 rupees for activation on 7th october . I don't understand why activation fees were collected without even checking the availability in my area. I demanded a refund and they said they will provide in 15 days through courier. I mailed the airtel support team, and it's unresponsive. Customer care keeps transferring my number and call gets cut. What kind of cheating is this ? Making false promises about connections and collecting money without even checking feasibility and not providing my refund ? Is airtel so unethically cheap and so desperate? I want my money back within the next 2 days and i want an executive from airtel to call me and deposit my money in my bank account, otherwise i have no choice but to take legal action.