Airtel — refund of amount deducted twice through credit card

Address:

Bangalore, Karnataka, 560043

Sir,

While recharging through online by using credit card, an amount of rs. 399/- was deducted from my credit card but no recharge happened.

Hence i once again had to recharge and expected the amount which was accidentally deducted will be refunded to me. This time the recharge was successful and again a sum of rs. 399/- deducted from my credit card.

This happened on 31 oct 17, a even after one month the amount is yet to be credited back to my account, inspite of several visits to kasturinagar airtel showroom and requesting them to do the needful.

All my pleas have gone in deaf ears, as nothing seems to be happening.

Request the amount of rs. 399/- which has been deducted twice by recharged only once be refunded to me at the earliest.

Regards,
Vijayakumar a