[Resolved] Airtel — Refund of new broadband connection amount | |||||
I applied for a new Airtel fibernet broadband connection on 2nd May 2016. (Form reference no. BR[protected] The executive Seshadri (Mobile:[protected] took Rs. 3000 and said I'll have the connection in 3 days. I did not receive any communication from him or Airtel after that. Each time I had to call him for updates. When I did not get the connection for a week, I had to make numerous calls to customer care to get a proper response. I was finally told there are no more slots available in the DP box in my building, so I can't get a connection! No one bothered to inform me this. I had to find out by making 20 calls. I raised a complaint with customer care (No.[protected] regarding this. But I never received any response. My Airtel broadband customer no. is [protected]. I have placed a refund request for the amount that I paid (ticket no. AORf731ac). I have not received any SMS or email on the status of the refund. I am a long time Airtel customer of mobile, 4G, and DTH services. This pathetic level of service is appalling and absolutely unacceptable. This has been an utter waste of my time, energy, and money. I request you to process the refund application and credit the amount to my account at the earliest. regards, Pramod Prasad Mobile: [protected] Bengaluru Was this information helpful? | |||||
May 23, 2016 Complaint marked as Resolved Posting my problem on consumercomplaints.in and on Airtel's Facebook page proved beneficial for me. I even sent emails to [email protected], the Nodal Officer, and the Appellate Authority.
Find your Nodal Officer: http://www.airtel.in/applications/xm/MobileNodalOfficer.jsp
Find your Appellate Authorityr: http://www.airtel.in/applications/xm/MobileAppellateAuth.jsp
I was finally contacted by Airtel representatives and senior officers on this matter. They assured me that the issue will be resolved. I had to send the scanned copy of my application receipt via email.
Then after several emails and phone calls back and firth, I finally received a refund of the balance amount.
Despite all the problems, I thank Airtel for resolving the whole matter. Airtel customer support has been notified about the posted complaint. Verified Support May 24, 2016 Airtel Customer Care's response Dear Mr. Prasad, This is with reference to your post dated 10 May 2016. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Further to my previous email, i wish to inform that yesterday (11th May, 2016), Airtel technicians came and installed the broadband connection in my home.
However, I have received a 16Mbps copper DSL connection, as the fibernet connection was not feasible. I paid Rs.3000 for the fibernet connection. How much of the amount will be refunded? Do I need to raise a request for the refund?
regards,
Pramod Prasad