Airtel — Refund Request Due for 4 Years

I closed my Wifi connection for Airtel Number [protected] and Airtel Account Number [protected] in 2020. A refund was issued by cheque and was delivered to another mail box that I accidentaly discovered while following-up with Airtel for missing refund.

I have been asking Airtel to issue another cheque (same address), transfer online to bank (cancelled cheque mailed) or to my linked phone number ([protected]) that has not changed in decades.

Multiple times, support has taken the request and confirmed a refund will be issued but no refund. They do complaint that they cannot find the account details. It is all mentioned in the CMS payment letter that I shared with them.

Now they are resorting to unprofessional means of replying to my mail as if replying to some other customer by quoting wrong email, phone and account numbers and stating that refund is complete.

For eg:
- Addressing Jayesh Yadav ([protected]@gmail.com) and Airtel account number [protected].
- Addressing Subramanya.A, Mobile Number:[protected] for Airtel Xstream fiber ID[protected]_wifi quoting closure as per mobile conversation on [protected].

While they are creating confusion, they are also leaking customer PII data. Airtel should be very careful with customer PII data.

It is been 4 years following up with Airtel, escalating with nodal officers and support mail but no resolution. Kindly help get a refund.