Airtel — Refund request || Failed to provide airtel xstream broadband connection

Address:

Airtel banglore

Hello Airtel team,

I am vidhya, I have requested for new airtel xstream broadband connection.

I have paid for 6 months subscription and submitted required documents on 10th July 2021.

I have cross checked with them more than 10 times before making payment about broad band availability to my area which is BTM Residency akshaynagar, they said connections is available for sure and asked us to pay the amount for 6 months. And
After payment the connection should be made within 48hiurs but after 3 days also we didnt get any call from technician so we called to person who made us pay the amount he said connection will be done in 30min.
But now ground connection team said installation is not possible since connection unavailability in my area. That too we have keep on reaching airtel support ...later we tried called the person who made us pay the amount he didn't even give proper reply...we are getting any proper reply from airtel customer care...they are not giving proper response, there is no proper reply from team...airtel is providing worst customer service...they will be in hurry until payment is done...after that they are least bothered.

Amount paid is 3532 Rs.
Registered phone no :[protected]

I would like to get my money back...they are not even taking refund request...not receiving proper support from airtel team.

Really sad to see airtel moving in this way.

Regards,
Vidhya