Airtel — refund status of failed transactions

Address:

Pune, Maharashtra

Hello, i'm using your network. I have recharged 2 times for amounting to inr.449 each through online on 16th sep’2018. Both the transactions failed but the amount has been deducted from my bank a/c. Till date it has not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. 5 days got over till now and i'm not sure what steps you've taken so far. You cannot expect the customer has to raise a query to you asking refund. Waste of my time and your time. Try to be a customer friendly. Please refund the amount.