Airtel — Refund/Adjustment o[censored]nused period of prepaid recharge on migration to postpaid

Sir,

I write this with deep regret.

In short, I had a prepaid account with Airtel since long. I wish to state as under -

In January 2022 I had recharged at Rs.2699 for 365 days.

On April 10 2022 I had migrated to postpaid thru myairtel app.

No message or popup received that I would forfeit the balance amount on migration to postpaid

I had utilised only 80 days of the prepaid recharge period of 365 days. That is balance of 285 days.

On my conversation with your customer care in April I was told that an amount of Rs.600 would be credited at Rs.100 each month.

An amount of Rs.100/- was credited in my bill for May 2022. Thereafter no credit has been made in my subsequent bills.

I sent an email and a reminder subsequent to which I received a call from your customer care. He is bargaining with me like a baniya store that he will credit Rs.100 further into the conversation Rs.200 and then Rs.300.

I was so disappointed that the representatives of such a big and reputed organization such as Bharti Airtel did not have an uniform policy and were using cheap gimmicks. Recording of conversation attached.

I had told him I was disappointed an annoyed at the unethical practices that I would port out. I had no where requested for porting.

I have now received a mail giving me the procedure for porting out.

I was of the opinion that each customer is a valuable customer and Airtel would take care of their customers and try to retain them at any cost, but it seems otherwise.

Here is requesting you to please suggest a best resolution to my grievance.

1. Should I go back to prepaid with validity for the unused 285 days
2. Will a refund be given for the balance unutilised days
3. Should I port out all my 3 numbers

Looking forward to an early solution