[Resolved] Airtel — Refusal to its own commitments of giving waiver

Modest Jasdeep

from Dhariwal, Punjab

Nov 18, 2016

Website: Airtel.in

I'm a airtel postpaid user. Around a year before, airtel made invalid charges of rs. 5500 approximately, out of which i got waiver of rs. 2000. Upon investigation of my case, mr. Manan, senior executive of airtel, committed to remit balanced waiver of 3496 in monthly bills. So i'm getting a monthly waiver from airtel since june 2016. But this month airtel denied to give remaining waiver of 1496 and even said that there is no commitment of giving waiver. I said that i've all the call recordings of the commitments, and this is enough proof that airtel is giving me waiver from june 2016. But airtel is not responding now. Please take necessary action on airtel.

Jasdeep singh
Mob. No. [protected]

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May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 18 November 2016

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Nov 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 November 2016

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Nov 23, 2016

Updated by Modest Jasdeep Please don't give false excuses. I received a call from Mr. Ankit on 19.11.16 from mobile no. [protected] two times at 12:32pm & 12:59pm. He committed to provide pending waiver on the same day. But till date I received no waiver. I also tried many times to contact on the same number but got the number switched off. This proves that Airtel is cheating their customers openly and violating consumer law and order. I've all the proofs for this. Inspite of harassing, you should value your long time loyal customers.