[Resolved]  Airtel — Refuse TO Disconnect my Airtel broadband, keeps generating bill

May 17, 2017

Updated by digish devassy A confirmation mail from you stating that, you will not keep billing and reverse all that bill that you keep generating even after you said the connection is closed. nothing less.

May 17, 2017

Updated by digish devassy a confirmation mail stating that account is closed. and I can sleep in peace.

May 19, 2017

Updated by digish devassy Super. no body calls me. I mailed them too. no reply. one big company.

May 19, 2017

Updated by digish devassy mail sent to: [protected]@in.airtel.com

HI,
I called customer support and disconnected my connection two and half month back. One week back I got a call from your company agent stating new bill is generated. I do not know what to do. The customer support confirmed to me on that day, that the connection is disconnected. now your agent says I have to pay 2800rs. I do not have that kind of cash.

please do something from your end.

Digish A D

May 19, 2017

Updated by digish devassy Mail sent to Hariharan (Manager I guess): appellate.[protected]@in.airtel.com

Hi Mr Harisharan
I have initiated a call to customer support airtel broadband on 11th march for cancellation of my broadband. they did not cancel the account and I am still getting the bill generated after that. please cancel the bills and close my account with aritel broadband.
thanks.
digish a d (humble customer)

May 19, 2017

Updated by digish devassy reply from Pabitrakumar Sahu:

Dear Digish,
Greetings from airtel!
This is reference to your email regarding cancellation and billing related for your airtel fixedline number.
I am unable to process your request since your airtel landline number along with the STD Code is not mentioned in your email.
Please write to us with your land line number along with the STD code or DSL ID in the subject line.
Warm Regards,
Pabitrakumar Sahu

bharti airtel limited

May 19, 2017

Updated by digish devassy replied back with my account number

May 19, 2017

Updated by digish devassy Here comes the tricky part from Airtel guy

May 19, 2017

Updated by digish devassy Dear Digish Devassy,
Greetings from airtel!
This is in reference to your email requesting to stop airtel services and billing related for your airtel account number xyz.
I regret to know of your decision to cancel the connection. I have registered your cancellation request with the reference number 82576808. You will receive a call from us within 24 hours, should in case you wish to reconsider your decision to cancel, you may indicate the same on call with our executive.
Your services are expected to be restricted by 7 days.
Monthly rental on your account will not be charged from the date deactivation request is raised, i.e from[protected].
Your current amount due for bill dated[protected] is Rs. 2769.15/-. Y
Further, the final bill will be generated on[protected]. Rental applicable will be calculated on prorate basis.
Furthermore, we request you to please write back to us post cancellation of the connection to check and validate for billing adjustment towards your account.
We hope to have you as our customer soon again.
Warm Regards,
Pabitrakumar Sahu

bharti airtel limited

May 19, 2017

Updated by digish devassy I replied:
My request was raised on 11th March. You can check the phone calls from me to your customer support. I will not pay anything after that.

Digish A D

May 19, 2017

Updated by digish devassy this is India. Any one can do anything to any one.

May 21, 2017

Updated by digish devassy response from airtel:

Dear Digish A D,
Greetings from airtel!
This is in reference to your email informing us about the service deactivation on your airtel account number[protected].
On the receipt of the email, I tried contacting you in 10000001. However, I was unable to establish contact with you.
Basis on your mail, I would like to inform that we have registered your request and the reference number is 10000001. Our team will contact you within 7 days with an update on the same from the date of request made.
As per process, your all rental will be ceased from the date of cancellation request made. Services (outgoing and incoming) will be barred within 7 days of the cancellation request date.
The security deposit (if any) will be automatically adjusted towards pending balance in the account (if any) or refunded through cheque within 45 days from the date we stop services.
You would receive the full and final statement of your account and refund, if any, at your billing address.
Customer touch points:
Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Naveen.D

bharti airtel limited

May 21, 2017

Updated by digish devassy I still end up paying 2800 which I never used for.

May 21, 2017

Updated by digish devassy beware of Airtel and official sequence of things you will end up facing. it is not a broadband. It is like you take a service from a gaint company which has long processes behind every step. As a customer It is your job to dog around and get things done. no simple steps. log in to a website cancel it off.

please make sure, if you ever take Airtel. when you request to customer care to cancel. ask them to send email confirmation. this liars will tell anything to take your hard earned money.

May 24, 2017

Updated by digish devassy After all the talks and emails, they refused to revert the bill. looks like they might cancel my broadband. but again just like the above guys said, it is in process.

May 24, 2017

Updated by digish devassy do not ever trust airtel broadband, this liars will tell anything to take your hard earned money.

May 24, 2017

Updated by digish devassy http://www.mouthshut.com/digish562/reviews

I did one more favor to Airtel. thanks again. Hopefully others will not fall to the same trap as I did.