Airtel — reg : airtel bill not generated/received even before 4 days of due date

Address:

560036

Hi team,

I am pradeep koney. I use two airtel postpaid mobile numbers ([protected], [protected]) and they both were linked under my family (Till last week).

My billing cycle is from 11th of previous month to 10th of current month and the bill date will be 12th of current month. Every month i used to receive bill 14/15/16th of that month.

This month i haven't received the bill yet for bill period of 11th september to 10th october.

I checked my mailbox thoroughly including spam and even checked in my airtel app.

Due amount is shown in my airtel app and due date as 30th october, but i am unable to access the bill.

I have contacted customer care regarding the same and i didn't receive any satisfactory response.

I have already got the port number which is still active and i had spoken to relationship team on the same. As per their advice i am giving a second chance for a month.

1st call on 18th october :

Customer care representative told that i will receive the bill in next 30 minutes. I ended up checking my mail for the whole day. She advised me that i can sms to 121 to get the bill and i tried the same multiple times. Please find the below automated mail from airtel.

"ebill for oct is currently unavailable for your airtel mobile. To get paper bill, email us at [protected]@in. Airtel.com"

2nd call on 22nd october :

I had to explain the whole issue again, customer care representative told that there is some technical issue and i will be receiving the bill in next 72 hours and asked me to please wait for the same.

When i asked to raise a case and give me a reference number to follow up, she told that case cannot be raised for this as this is already being checked and ensured that i will receive my bill in next 72 hours.

I have requested for a call back from relationship team during this call to discuss regarding my plan change, and she told that the same will be arranged by eod. I didn't receive any call as such till date.

3rd call today (25th october 2017) :

I had to explain the whole issue again, customer care representative told that there is some technical issue and i will be receiving the bill in next 8-10 days and asked me to please wait for the same.

When i asked to raise a case and give me a reference number to follow up, she told that case cannot be raised as the system doesn't have a template/doesn't allow to take case relevant to bill generation.

I am not at all satisfied with the explanation provided to me on this issue.

My credit limit is 1000 (For each number) and i am not willing to increase the same as i won't be able to spend more than that on my mobile bill. The current due amount is 1075.79 and i am willing to pay the same once i have seen the bill and validated it.

Please answer few of my questions below.

1) as bill is not generated yet, will the bill come with latest bill date on which it is generated?

2) if it comes with an old bill date, i will not be able to claim the communcation expenses from my organization as the date is old. Who will be paying for the loss?

3) will there be a change in due date, as i was not getting the usual 15 days to validate my bill?

4) what exactly is the technical issue with my bill generation?

5) please provide me a valid reason to stay back with airtel.

Anticipating an early reply from your end.

Thank you.

Regards,

Pradeep koney