Airtel — Regarding Airtel broadband connection shifting : [protected] : HSR to AECS Layout : Bangalore

Address:

560068

Hi All, I am a platinum customer of Airtel broadband services in Bangalore for almost 4 and half years in HSR Layout. I wanted to shift the connection to AECS Layout where the service is available. I requested for connection shifting and they checked the feasibility and came up stating connection can be provided without changing my present number but they said the plan would be changed and I agreed for that. The pain starts here, every day one person will and say they are gonna provide connection today and again another person will say connection cannot be provided. Infact one day a technician by the name Sunder/ Sounder came to my new location and was about to provide the connection but it was 6 in the evening so he left and said he will provide tomorrow and never turned up. Almost 4 to 5 people called me and keep on saying the same thing. When I researched there are other customer using broadband in the same locality and the funniest part is the Airtel broadband office is in the same street where I requested the shift. I never thought or expected that Airtel would provide such a worst service where I used to get best service in HSR Layout and all my issues used to get fixed and will not take even 24 hours. I inquired with the local people and came to know that the service people work with some Airtel sales team so they are indirectly forcing the customers to close the present connection providing and causing these many problems so that I will close the connection and go for new one and these people will get a sale and incentive. I am going through this pain for almost 3 weeks without a concrete and final destination from Airtel. My Airtel landline number is [protected] and my alternative contact number is [protected]. I strongly recommend other not to take these kind of pain for shifting the connection because in this case Airtel is at the worst side of customer service. If at all Airtel want to get in touch with me and resolve the issue, the best time to reach me would be after 3 PM IST.