Airtel — regarding airtel first recharge

Address:

Airtel Store , Rajapur , Prayagraj

My name is himanshu singh, i recently ported to airtel from jio and yesterday night it started working but till now first recharge wasn't done by the airtel store, rajapur, prayagraj. I understand that due to lockdown shops are closed but he isn't even picking up the call and i have already given him first recharge money and already informed him 2 days before when there wasn't a lockdown that exactly when and at what time my new airtel sim will be activated and when you need to recharge but still after knowing everything i didn't got any response and when i called airtel customer care then they told me that they don't have any contact number of their own store, did they ever heard database thing which is used to keep a lot of things like these, so that they can use it whenever they need it, i am very angry from airtel, today i got ported to airtel and you are showing me behaviour like this, i think it's better to stay in jio only, atleast they have automatic recharge system when your sim gets activated and packs are cheaper too.