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Airtel — regarding airtel prepaid sim activation

I have ported my JIO sim to Airtel prepaid, before 2 days SIM is on and tele verification is also successful. FRC also done.
but when I am calling it is saying that your verification is not done and please OFF/ON your phone after 30 minute and it will be activated...
Facing this issue from last 2 days, I called to airtel customer care also but they are saying that SIM is activated from our end.
I have sent email to [protected]@in.airtel.com also, they are saying your email id not registered with your no.
How could I register as my SIM is not activated so I am unable to receive OTP on mobile number.
Please suggest what should I do ??
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Complaint Status


[Jan 31, 2019] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    44285
    Pending
    0
    Resolved
    19609
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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