[Resolved]  Airtel — Regarding Bill Charged of Rs.14,936/- False information given to customer

Address:

Hyderabad, Andhra Pradesh

Reference Number[protected] Mobile Number-[protected]. 1) Date and Time when you have talked to our Customer Care Executive- Date- 21/05/2015 Time-12.23pm. 2) Executive name- Akhil Bhaktula At first i activated ISD plan of Rs.9999/- (On Date 19/05/2015) after that on May 21st i cancelled plan of Rs.9999/- and activated Rs.999/- and i got a mail from you that Rs.9999/- was deactivated and Rs.999/- was activated. When i talk to your customer care representative he told that i will get charged on daily basis from 19/05/2015 to 21/05/2015 for which i activated of Rs.9999/- i thought it would be around approximately Rs.1000/- that i will charged for that . But i got my bill of Rs.14, 936/- when i saw the itemized bill they charged me Rs.9999/- on 19/05/2015 and Rs.999/- on 19/05/2015 . They charged me Rs.999/- on 21/05/2015 which i agree with this. You can take the call record on that day for over conversation. Now i got my bill of Rs.14, 936/- which i was charged for Rs.9999/- and Rs.999/- on 19/05/2015 and tax and call charges .So its not my fault i deactivated and i got a mail on May 21st . Today on 13/06/2015 talkedto customer care representative Name-Venkatesham and Billing Department Member- Name- Ali i said to take the recordings which i spoke on may 21st. I request you to resolve this issue and send the New bill By taking of Rs. 9999/- and Rs.999/- on 19/05/2015 and tax for that amount because its not my fault . I am attaching the Proof that you sent to me regarding Deactivation of plan. Its been 8 days but no one gave me feed back or mail regarding this issue so many times called customer care number they are telling please wait every time telling the same . I dont know how much time i have to wait. I am a customer since 20 years this is the worst experience .