[Resolved] Airtel — Regarding call un- genuine call rates charging. | |||
I am using a post paid connection of Airtel. And service provider has updated me regarding the call charges of Airtel 2 Airtel is 0.20p per minute but they are charging to me 0.30p per minute. After logged the more then 50 complaints in - 121 CUSTOMER CARE- NODEL TEAM- APPELLATE TEAM, no resolution I found from their side and I am following from Feb'2016. And Now I am E-mailing them but they are also not replying also, they are ignoring my mails continuously. And already the 0.20p is mentioned in my bill plan and every months bills. But they are not accepting own faults. Now I am writing to you pls. do the needful. ABHISHEK SINGH M: [protected] Was this information helpful? | |||
Sep 23, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 06, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 3 August 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Anil S. airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 23, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 3 August 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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