Airtel — regarding carry forward of 3G data | |||
Last month I have recharged my no. [protected] with 3G pack of Rs 265/ 1.5gb whose validity is expiring today. Yesterday I got a message from airtel stating that I need recharge before the validity expires to save the unused data. So today around 10pm I recharged my no with pack of Rs 48 to save my unused 940MB data. But when I checked the data balance it is still showing that my previous data is expiring today(13.06.15). When I talked to a customer care executive, I was being told that airtel does not have any carry forward scheme. When I told him about the message I received he simply denied it and started speaking nonsense things. Again I dialled the customer care no. And this time they told me that I had to recharge on the day I received the message to carry forward the data. So every time you will talk with them they will give you every reason but not the solution. So I just want to ask airtel, What is the actual carry forward scheme?? And if there is no such scene then why the company of such a big stature is fooling people with such kind of messages?? And please educate your customer care persons so that they can solve our problem rather than arguing like a illiterate person who knows nothing about the company and its schemes and also don't know how to bahave with the customer. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
This is with reference to your post dated 13 June 2015. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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This is with reference to your post dated 13 June 2015. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 13 June 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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