[Resolved] Airtel — Regarding deduction of main account balance and data balance & non - professional behavior of customer care people.

abhirpgmc

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I am using airtel for the last 5-6 years. But now they have started cheating their customers. I have experienced that they are deducing my main account balance when i am using internet, even when my data balance is still left. They are doing this for last 1 month. So, i got annoyed by this and sent a message to 1900 for porting out. Then their customer care executive called me. I said that i dont want to share any problem with you people, i am just porting out, so please don't disturb me. I was surprised by the way that person replied. She replied in a very rude way that I m cancelling your port out request. Is this the way to deal with your customers?

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Oct 24, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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