[Resolved]  Airtel — Regarding Faulty Sim

Address:

New Delhi, Delhi

I am a customer of airtel from so many years. My name is Saurabh Arora. I live in Laxmi Nagar, New Delhi. My contact number is [protected]. On 14 august morning, there was no network in my phone. I thought it would be temporary problem but it was not. I went to airtel they told me that since it is a prepaid number you have to get a new sim. I had to make so many calls but i was not able to do so. On the contrary what happened that some people called me and a person named Sunil who lives in Pandav Nagar, New Delhi. He told me that he lost his number and airtel issued this number to him. I got a new sim from airtel on sunday at 12pm and they told me that your sim will be activated in 4 hours. At 7, I called the customer care they told me that your sim is activated. It will start at the end of the day. But nothing bulged. My sim did not get activated. I was trying so hard all the time and finally my sim started around 2pm on 17 august. That person was making calls from my number and my balance which was around 140 it turned out to be 0 and when I contacted airtel regarding this they said we are not responsible for this issue. We cant do anything. Its not our fault at all. We cant help you out. They dont even tried to find out a solution although it was completely their fault as they issued my number to someone else. Its been such a bad experience with airtel in last 3 days that i cant express it in words. So torturous it was. I would not have demanded a compensation but they way they talked when i asked them to return my account balance it forced me to ask for it. Sir/Mam I need a compensation of Rs 1000 as talktime in my account. I want a reply as soon as possible because I am really upset with the acts of airtel from the past 4 days. Thanking you Saurabh Arora