Airtel — regarding internet is not working

Address:

Plot no- D-99-100, Heinz India Pvt. Ltd., 262405

I lodge a complaint in airtel complaint portal as internet service stopped in my area and doing regular follow-ups as it is impacting my work. But still it is not resolved. I raised this issue with nodal and appellate team of airtel but their response are same... I'm doing this follow-up more than 1year while maximum timeline is mentioned 10 days in trai guideline. Airtel is charging for 4g internet connection and they are not providing 2g. It's a loot with the customer.