Airtel — Regarding internet issue

Website:

airtel.in

My data isn’t working since 4days and i stay alone in another city far away from family so i need to be in touch with my family and use internet in day to day life . recently same complain it was resolved and it took 1 months .. the company won’t provide 1mb free data and here we are not able to use our daily data will they give me my data back ? no right …. my phone is 5g compatible but when i on my mobile data it always show 2g signal i tried every possible way but everything is useless please help me out with this as it is very annoying and even now ive borrowed hotspot from friend