[Resolved] Airtel — Regarding name change in my airtel account | |||||
Airtel has updated my name wrongly in airtel account even though i have gaiven correct details. when asked, the customer care took complaint and asked me tp provide necessary documents which i did and said it will take 3days to solve it. After 20days also no response.i called them again and they said 3days more is needed.i called them after 5days they are still telling we need one more day. during this time they are putting me on hold for 20 to 30minutes just to give small detail also. i am calling them everyday from 1week they beg me for more time and if i shout they are putting me on hold for 20 to 25minutes everyday. they are not at all servicing the customers. all of managers spoke to me saying its been escalated to highest level and it wil get done. but when i call all they do is put me on hold for 30mins and tel me they need more time.i want to sue them till the end Was this information helpful? | |||||
Nov 2, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 23, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 23 September 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Oct 02, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 23 September 2016. We tried calling you multiple times to get additional details on your number but there was no response. We are keen to resolve your concern; please share your alternate contact number and convenient time to call to resolve your concern effectively. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence | |||||
 1 Comment | |||||
Comments
i have been in touch with your executives and managers they are all playing with me and putting me on hold for hours toghether. every day this is happening. managers are just washing off their hands saying sorry everyday.
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