[Resolved]  Airtel — Regarding unknown deductions on prepaid mobile no. [protected]

Address:	110072
Website:	WWW.AITEL.COM

SIR, 1. I have Airtel GSM prepaid sim NO. [protected]. I was recharged Rs. 100/- on 05/01/2016 and Rs. 66/- as booster for local calls @ Rs. 45/ Min for local/STD Calls. 2. I put data connection in disable mode. I am using MTNL WIFI connectivity when needs for data connectivity. But on checking main balance Rs. 15/- only available in my account. 3. I asked from customer and they informed that charges deducted/deducting from Main balance for inter surfing whereas I am not recharged any net pack. But they replied which is not satisfied me. I am not understood when subscriber is not using data connection and put it in disable (off) state and using MTNL WIFI then why should amount debited for data surfing in main balance and when asked replied in a harass way . 4. It is requested to take up case with concerned firm and give me satisfied reply and remit undue deduction of amount to my account please. thanking you, Yours Sincerely, V. SUBBURAYALU, NO. 30, GALI NO. 2, JHARODAKALAN, NEW DELHI- 110072.