Airtel — regular double charging at 12.00 a. m for continuous downloads

Sir,
I would like to inform you that, i sudip mahato a customer of airtel since 2009, my mobile number is [protected], now a days i face a serious problem with airtel's 1gb/ day plan, today (29/10/2017) i have been changed 284 mb within 22 second (At 12.00.22 a. M). Which is kind of impossible thing to happen in a 3g device. I also wanted to know you that it is the exact amount of data (284 mb), which i start to download on previous day (28/10/2017) around 11.20 p. M. It is a clear case of intentional double charging/fraud by your company's servers or employees. It's not the first time of this incident. I face this problem regularly. It seems to me that i have to off my internet connection well before 12.00 a. M. To avoid such problems, and again on it after 12.00 a. M. It adds a new reminder in my daily life to protect/use my own legitimate data. It also creates a new problem along with my other problems. I talked with your customer care executives several times. They are kind o[censored]seless, they just can't or don't want to help me with it, instead they rather blame me for this inconvenience. They advised me to deactivate all automatic system/application updates or in application automatic updates in my device. I follow these instructions properly. Today again i double charged and i talked with one of your customer care executive mr. Souvik banerjee (Supervisor), he started to teach me lessons instead of helping me out. I told him that "i followed all those steps previously which he was telling me" but he started to annoying me by saying same things again and again. I want to know that if they are not able to solve problems, what are they doing there? I think wasting both customer and service providers money!

If you kindly look into the matter and take necessary steps against those who are responsible for this inconvenience i will be highly obliged. It is a humble request to solve this irritating problem and give me a positive response.

Regards,
Sudip mahato