Airtel — remove extra charges of customer care responsibility

Address:

Indore, Madhya Pradesh, 452009

Your company send me legal notice through "jan adalat (Court)" in order to pay remaining amount of my airtel broadband & landline connection.

When i lived in indore, i took an airtel broadband & landline connection (Advanced rental plan for 5+1 month) in march 2015 and used that connection around 2 years (March 2017) till i lived in indore. Then i requested to your customer to disconnect my airtel connection though they told me that we will proceed my request and disconnect the connection but they didn't do.
Many customer care representatives of airtel called me (During the period of end of my subscription plan) and ask me about my plan on airtel connection but i replied all of them same, to close my connection as soon as possible because i had to leave that place but no one did.

I had already informed to your customer care representatives on call about my disconnection of airtel connection though my plan was advance rental (Prepaid) plan but they didn't do it on proper time.

After our disconnection request we do not use any amount of internet data till now (07/09/2017) but bills generated in the duration of april-2017 to june-2017.

Due to their failure & mistake, they are forcing me to pay the remaining amount that's not failure of mine.

So, i kindly request you to remove the charges applied on my account or on me and also stop sending me the legal notice for the submission of remaining amount of airtel broadband & landline connection.

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Ayush tanted
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