[Resolved] Airtel — Renewal of dish charges, no service instead business deals in critical time.

Rajos

from Mumbai, Maharashtra

Address:

400703

Airtel Customer No.[protected], package Charge Rs. 5918.00 paid cash Recharge amount paid before due date 15.6.2016. But to my surprise no connection is received so far.Instead of connecting and serving the customer, purely businessminded advertisement being sent such as Plan changed to Mega 21 HD, daily charge is Rs 20.70 ie Rs 7555.50 an increase in Rs 1637.50 without our consent or convenience.Very embarrassing to note such a disturbed business approach from Airtel when service is expected. at the earliest. Just exploiting the customer when he needs service?????

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 16 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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