Airtel — repeated call drops

Address:

Hyderabad, Andhra Pradesh, 500027

I am having a prepaid airtel connection with number [protected]. I am a resident of kachiguda hyderabad which is in the heart of the city. There have been repeated call drops for both inward and outward calls made from my residence. Not a call lasts for more than a minute before it drops. Some times the call drop abinitio. I have made complaints to them on 25th june and 28 june and the response is a standard one

"One of our Mobile cell site was closed down in your area, which may be leading to the poor network
experience. While our network team is currently exploring options for an alternate cell site.

We would appreciate your help in suggesting options for a new site."

There has been no progress in the last fortnight while all the customers in this colony location suffer.I had been to the Airtel outlet in kachiguda area and and they also concur with connectivity issues in the area. It is ironic that they advertise about connectivity in middle of the forest and hills but fail to provide proper connectivity in the heart of a metropolitan city.

I have read about an year or year and half back about service providers having to pay customers for call drops as per TRAI mandate. I think it exists only on paper