Airtel — repetitive harassment

Address:

700143

Dear sir/madam
This mail may be considered as notice and complain against your service. I would like to mention that as per call from your back office [protected] at 15:30 hr (File attached) proposing 399 plan the person itself declared that 399 plan is fixed which included gst or any other type of service charge. Please listen to the attached 3gp recorded file. You can find it 3:40 minute onward. This is one of the reason for which i am agreed to take this connection. However when i received the bill it is showing extra charges. Kindly see my bill. According to the commitment the charge will be = voice (399/30) x18 +sms 4.50 = 243.90. Hence i am paying this only. I would request you to correct the bill. Previously i have complained about the data on dated 24/09/2017 09:30:30 pm and replied on thu, sept 28 2017 at 5:27 am and partially it has been solved.
It concludes that reputedly you are harassing me. You are trying to cheat me every time. This is very alarming and well enough to rise a complain against you in consumer care. Please go through the recorded file and give service as committed. Below summary is given below.
1. Commitment: 399 plan with gst and other charges (Fixed as said by the representative).

Originally happened: as per last bill calculation done wrongly. Correct calculation is given above.

2. Commitment: monthly 11 gb data.

Originally happened: given after complain dated 24/09/2017 09:30:30 pm but only for 6 months.

3. Commitment: unlimited whatsapp and facebook after finishing data.

Originally happened: situation not came till now.

4. * i have another recording that the your back office representative asked to give rs. 50.00 before getting sim card but till it is mystery for me. It should be placed in deposit money in my bill. It is not there. Hence please correct it.
Further i would like to mention that the same mail sent to [protected]@in. Airtel.com on 29th oct but till today no reply or action has been taken. The extra amount has been added in the current bill.
With regards
Dr anup mondal
[protected]