[Resolved]  Airtel — Replacement of lost sim denied by airtel store

Address:	New Delhi, Delhi, 110067
Website:	airtel.in

Airtel store at Munirka (ref no [protected])and Sarojininagar (even denied to provide a ref no to my sim request)denied to replace lost sim.

I lost my mobile on 28th Dec 2016 and filed a FIR regarding the same with nearest PS. I contacted 121 and mailed [protected]@in.airtel.com.

My connection (mobile number [protected])was a corporate connection but I am maintaining everything (use, bill payment)(in fact the bill is paid through auto debit through my credit card) since the day I took the connection (that is some 6 years back). The phone was never used for any official purpose of the company which has closed its operation 3 years back so does not exist now.

I got reply from [protected]@in.airtel.com to contact Airtel relationship centre to get sim with required documents ( ID Proof, Address Proof and a Photo). I visited Airtel store at Munirka as well as at Sarojini Nagar. Both the store declined to provide replacement sim. I provided all the document as mentioned by the email reply by [protected]@in.airtel.com.

They only insist on to provide NOC from the company ( Collective Growth Reality Pvt LTD, A 110 sector 4, Noida UP) which does not exist now. The executives in the store in no mood to understand the same.

I have been using the number for last 6 years. My all friends relatives and many others have that number. Now I am completed detached from them. I lost my mobile so lost their contact numbers. They are also not in a position to contact me as since the day (28th Dec 2016) I lost my mobile.

Nobody is there to listen to this. Airtel people can easily contact me on my email as my email id is registered with them.

I shall be thankful if any one help me out to get my sim back