Airtel — Replacement of SIM on International Roaming

Dear Sir,

I need replacement of a SIM pertains to my roaming connection # [protected] due non-connectivity and subsequently it has lost irrecoverably. Being an NRI (with family), it was advised by sent my nephew with all documents to airtel main office (opp. Cherupushpum Church) in Elamkulam, Ernakulam-682020 in Kerala.

But with rejected my request with some silly reasons.

What is the possibility that i will get a replacement SIM soon as many of OTPs are dedicated to this line?